A few months ago I had a major WordPress website catastrophe. The shared hosting plan that I was using was compromised and the web host (Network Solutions) decided that ALL the websites associated with the account needed to be suspended. That meant that none of the 10+ websites using the shared hosting account functioned. Essentially, they went away and NS made it my full responsibility to get things fixed before they would allow ANY of the sites to be visible on the Web again.
With those words of encouragement from NS, I set off to get things right again. First, I ditched NS for InMotion Hosting. I have met several of their reps at 2 LA based WordCamps and they made me feel really good about their service. Plus, they have an office (that people can actually visit) just a few miles from me here in the South Bay LA area. That was a HUGE bonus because I might never visit their physical location, but having it so close definitely made me feel good. I actually have LOVED InMotion Hosting soooo much that I signed up to help pimp their services. Check them out here via my affiliate link if you want to start using great web hosting services.